PRIVACY POLICY

PROTOSOMA PRIVACY POLICY

Effective Date: 11/1/2025
Last Updated: 2/1/2026

1. INTRODUCTION

Boules chiropractic inc dba Protosoma ("we," "us," or "our") operates the website protosoma.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

2. INFORMATION WE COLLECT

We collect the following types of information:

2.1 Personal Information You Provide

When you use our Site or services, you may provide:

  • Contact Information: Name, email address, phone number, mailing address

  • Appointment Information: Preferred appointment dates/times, reason for visit

  • Health Information: Information about your symptoms, medical history, or health concerns (collected during consultations or visits)

  • Payment Information: Credit card details, billing address (processed through secure third-party payment processors)

  • Communications: Messages, emails, or other communications you send to us

2.2 Information Collected Automatically

When you visit our Site, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Data: Pages visited, time spent on pages, links clicked, referral sources

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze Site usage

2.3 Information from Third Parties

We may receive information from:

  • Service Providers: Calendar scheduling tools (e.g., GoHighLevel, Zoom), payment processors, analytics providers

  • Social Media: If you interact with us on social media platforms

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 To Provide Services

  • Schedule and manage appointments

  • Provide chiropractic care and movement therapy services

  • Communicate with you about your appointments, treatment plans, and care

  • Process payments

3.2 To Improve Our Services

  • Analyze Site usage and performance

  • Improve our website, services, and patient experience

  • Develop new services and features

3.3 To Communicate with You

  • Send appointment confirmations and reminders via email or SMS

  • Respond to your inquiries and requests

  • Send administrative messages (e.g., service updates, policy changes)

  • Send marketing communications (only with your consent; you can opt out at any time)

3.4 For Legal and Safety Purposes

  • Comply with legal obligations (e.g., HIPAA, California privacy laws)

  • Protect our rights, property, and safety, and the rights, property, and safety of others

  • Detect, prevent, and address fraud, security issues, or technical problems

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Scheduling and Communication Tools: GoHighLevel, Zoom, Calendly

  • Payment Processors: Stripe, Square (we do not store full credit card details)

  • Email and SMS Providers: For appointment reminders and communications

  • Analytics Providers: Google Analytics, to understand Site usage

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations

  • Protect our rights or property

  • Prevent fraud or security issues

  • Respond to emergencies involving health or safety

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

5.1 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have the right to:

  • Know: Request disclosure of the personal information we collect, use, and share

  • Access: Request a copy of your personal information

  • Delete: Request deletion of your personal information (subject to certain exceptions)

  • Opt-Out: Opt out of the sale of your personal information (we do not sell personal information)

  • Non-Discrimination: Exercise your rights without discriminatory treatment

To exercise these rights, contact us at [your email] or [your phone number].

5.2 All Users

You have the right to:

  • Access and Update: Access and update your personal information by contacting us

  • Opt-Out of Marketing: Unsubscribe from marketing emails by clicking "unsubscribe" in any email, or reply STOP to SMS messages

  • Withdraw Consent: Withdraw consent for certain data processing activities

6. PROTECTED HEALTH INFORMATION (HIPAA)

Protosoma is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) collected during your care is subject to our Notice of Privacy Practices (NPP), which you will receive separately.

This Privacy Policy applies to information collected through our website and general communications. For information about how we handle PHI during treatment, please refer to our NPP.

7. DATA SECURITY

We use reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Health information is retained in accordance with HIPAA and applicable state laws.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze Site usage

  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

10. THIRD-PARTY LINKS

Our Site may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If we learn that we have collected information from a minor, we will delete it promptly.

12. INTERNATIONAL USERS

Our services are based in the United States. If you are accessing our Site from outside the U.S., your information will be transferred to, stored, and processed in the U.S., where privacy laws may differ from those in your country.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. SMS / TEXT MESSAGE COMMUNICATIONS

14.1 SMS Opt-In and Consent

By providing your mobile phone number through our website, intake forms, scheduling tools, or other communications, and by affirmatively opting in (such as checking a consent box, submitting a form, or scheduling an appointment), you consent to receive SMS (text) messages from Boules Chiropractic Inc., dba Protosoma Performance.

SMS communications may include, but are not limited to:

  • Appointment confirmations and reminders

  • Scheduling or rescheduling notifications

  • Follow-up messages related to your care

  • Administrative or operational communications

  • Educational information you have requested

Message frequency may vary based on your interaction with our services.

Consent to receive SMS messages is not required as a condition of receiving treatment or services.

14.2 Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

to any message you receive from us.

After opting out, you may receive one final confirmation message acknowledging your opt-out request.

To resume SMS communications, you must re-enroll through one of our approved opt-in methods.

14.3 Mobile Information Sharing Statement

We respect your privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Your mobile phone number may be shared only with trusted service providers who assist us in delivering SMS communications (such as messaging platforms or scheduling systems), solely for the purpose of operating our services and in accordance with this Privacy Policy.

All such service providers are contractually required to safeguard your information and are prohibited from using it for any purpose other than providing services on our behalf.

14.4 Message & Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Protosoma Performance is not responsible for any charges incurred as a result of SMS communications.

14.5 Carrier Disclaimer

Mobile carriers are not liable for delayed, undelivered, or misdirected messages.

SMS delivery is subject to network availability and carrier limitations.

14.6 Privacy and Security

We take reasonable measures to protect the confidentiality and security of SMS communications.

However, text messaging may not be a fully secure method of communication, and we advise against sharing highly sensitive or confidential information via SMS.

SMS communications are handled in accordance with this Privacy Policy and, where applicable, our Notice of Privacy Practices (NPP)

15. CONTACT US

If you have questions about these Terms, please contact us:

Protosoma Performance
Website: protosoma.com

Email: gboulesdc@protosoma.com